We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.
We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.
BUSINESS CLIENT SERVICES MANAGER (f/m/d)
Frankfurt am Main
Full-time
Permanent employee
Your Role
Your Responsibilities
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct system trainings for client users
- Maintain, document, analyse and improve existing workflows and processes
- Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
- Participate in quality assurance testing of full range of products and features on our platform
- Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
- Maintain and share up-to-date knowledge about company products and services
Your Profile
- University graduate with very good grade point average
- Some relevant previous working experience (ideally in Client Services or similar)
- Excellent analytical and problem-solving abilities
- Strong overall communication skills
- High level of integrity & conscientiousness
- Growth mindset & ability to adjust to a dynamic and fast-changing environment
- Very good level of verbal and written English. Other languages are a plus
- Proficient in MS Office
Our Offer
- Performance appraisals on a regular basis
- 360T Academy
- Career Concept
- Frankfurt office located directly in the city center
- Social gatherings
- Exciting technologies, growth, and investment in the future
- Quick decisions, fast turn-around of ideas to implementation
- An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide
- Diverse and distributed workforce
How to Apply
If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.
Contact
Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main
Über uns
360T gehört zu den weltweit führenden Handelsplattformen für Foreign Exchange (FX). Als das FX‑Powerhouse der Deutsche Börse Group bietet 360T webbasierte Handelstechnologie für Over‑the‑Counter‑(OTC)‑Instrumente, Integrationslösungen sowie verwandte Services. Seit der Gründung im Jahr 2000 entwickelt und betreibt das Unternehmen ein hochmodernes Multi‑Bank‑Portal für Devisen, Krypto‑Assets, Cash‑ und Geldmarktprodukte. Mit über 3.000 Buy‑Side‑Kunden und mehr als 200 Liquiditätsanbietern in 80 Ländern ist 360T einzigartig positioniert, um die globale FX‑ und Krypto‑Industrie miteinander zu verbinden.
Der Hauptsitz von 360T befindet sich in Frankfurt am Main, Deutschland. Darüber hinaus unterhält das Unternehmen Tochtergesellschaften in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapur (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) und Dubai (360 Trading Networks (DIFC) Limited).
Der Hauptsitz von 360T befindet sich in Frankfurt am Main, Deutschland. Darüber hinaus unterhält das Unternehmen Tochtergesellschaften in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapur (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) und Dubai (360 Trading Networks (DIFC) Limited).