We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.
We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.
BUSINESS CLIENT SERVICES MANAGER (f/m/d)
Frankfurt am Main
Full-time
Permanent employee
Your Role
Your Responsibilities
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct system trainings for client users
- Maintain, document, analyse and improve existing workflows and processes
- Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
- Participate in quality assurance testing of full range of products and features on our platform
- Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
- Maintain and share up-to-date knowledge about company products and services
Your Profile
- University graduate with very good grade point average
- Some relevant previous working experience (ideally in Client Services or similar)
- Excellent analytical and problem-solving abilities
- Strong overall communication skills
- High level of integrity & conscientiousness
- Growth mindset & ability to adjust to a dynamic and fast-changing environment
- Very good level of verbal and written English. Other languages are a plus
- Proficient in MS Office
Our Offer
- Competitive Salary
- Bonus scheme on a quarterly basis
- Contingent of flexible home office days
- Various opportunities for professional development including our internal “360T Academy”
- Prime Location: A modern Frankfurt office in the heart of the city
- Diverse Culture: Work in a multinational, multicultural environment that values collaboration and incluscion
- Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere
How to Apply
If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.
Contact
Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main
About us
360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).