TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)

Frankfurt am Main

Full-time

Permanent employee

Your Responsibilities

You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.

Provide excellent service for existing and new customers
Build and maintain relationships with key intermediates of clients
Resolve technical problems or business workflow issues during initial client communication
Assist clients in identifying issues with underlying hardware infrastructure
Assist with identification of software bugs and work with internal teams to resolve the issues
Effectively manage the escalation process for any incidents that cannot be resolved immediately
Investigate and manage trading problems
Perform regression testing of the full range of products and features on our platform
Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software
Maintain and share up-to-date knowledge about company products and services

Your Profile

Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience
Minimum 2 years of equivalent experience
Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
Excellent customer service (detail- and service-oriented)
Good organizational skills, ability to work under pressure and to meet tight deadlines
Ability to communicate technical/product information to a non-technical audience
Self-motivated with a proactive work ethic and consistently high output
High level of spoken and written English and German required

Our Offer

Clear career concept
Performance appraisals on a regular basis
360T Academy
Frankfurt office located directly in the city center
Social gatherings

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.

Contact

Lily Yuan
HR Manager

Send email
Grüneburgweg 16-18
60322 Frankfurt am Main

About us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.

Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).